The player from Ukraine designed an account, having said that, the casino expected evidence of citizenship in Bulgaria, which the player doesn't have. We didn't acquire any reply within the casino staff, therefore the situation was closed as 'unresolved'.
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Following the casino properly verified the consumer, they blocked two cards assigned towards the player’s account. The initial one particular since the casino stopped supporting using foreign bank playing cards, and the second a single was likely utilized by various persons.
We experienced asked for pertinent communication and sport historical past to investigate the issue. Nonetheless, due to player's insufficient reaction to our messages and thoughts, we have been struggling to proceed Together with the investigation and had to reject the complaint.
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The player from Bulgaria are unable to access his casino account, because of a block. Although it seems as though this situation has long been resolved, the criticism was turned down since the player did not reply to our messages and concerns.
The participant from Bulgaria is extremely dissatisfied using a marketing offer you. We rejected the complaint as the participant did not respond to our messages and questions.
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The participant from Bulgaria has knowledgeable a technical glitch although participating in. We turned down the complaint because the participant failed to reply to our messages and questions.